Questions and Answers

Are operators live 24/7?

Yes. Your callers will never reach a recording.

Do I have to pay extra for weekends and holidays?

Absolutely not! We are here for you 24 hours a day, 365 days a year.

Do I need to sign a year contract?

No. Our call center is available to you on a month-to-month basis.

Can I increase or decrease my plan at any time?

Yes. There are no penalty fees to do this.

Are operators U.S. based?

Yes. All of our operators are in house here at Marquette, Michigan.

How will the operators know what to say?

Each account is customized to suit your specific needs. We program the exact answer phrase you would like us to use when answering your line. A custom template is also built so operators obtain all the information you require.

How do I receive my messages?

There are many ways to receive your messages. We can call your cell or home phone, text, email, page, fax, web access, or hold messages until you check in. You can use one or any combination of these methods. We pride ourselves on the fact that each customer's account is tailored to his/her specific needs. You supply us with instructions for handling emergency and non-emergency calls.

What is Web Access?

Clients of Range's Call Center have access not only to their messages, but also their directory and on-call schedule (should you choose to use one). Secure user names and passwords will be assigned to each client that is unique to his/her account. If assistance is needed, a supervisor is on duty 24/7 to walk you through the steps to view your messages. There is no additional fee for this feature.

How do I enter in my on call schedules?

Clients of Range are given access to maintain their on call schedules. Secure user names and passwords will be assigned to each client that is unique to his/her account. This will allow you to control who can enter information into your schedule. If assistance is needed, a supervisor is on duty 24/7 to walk you through the steps.

How do I enter obituary notices?

Your account can be linked to your website so operators are able to give information out to your callers. If the information hasn't been published yet, but you would like to make it available to callers, simply email or fax it to us and we will scan it into your account. This allows our operators to promptly pass information on to your caller.

What do I need to do to start using your services?

First confirm with your phone carrier that "call forwarding" or "no answer transfer" is a feature on the line you wish to forward. Next, complete the set-up forms and either fax or email them back. Set-up forms can be sent to you via email, fax or mail. When receiving the completed paperwork on the morning of a business day, your account can be set up by the end of that same day.

How do I forward my phone lines to you?

It's very simple. Call your local phone carrier to see if you have "call forwarding" or "no answer transfer" currently on the phone line you wish to forward. If not, request that your phone provider implement one, or both, of these services on your line/s. Range will supply you with a toll free 800 number to be used when forwarding your line/s, eliminating long distance charges from occurring on your phone bill.

Call 1-800-235-2337 for more information or email Ashley Marjomaki, Answering Service Manager, at alarmsupervisor@rangetele.com